Our Reviews
Julius rocks he knows his tech. He is a patient professional who oozes out knowledge on the Mercedes brand . I suggest you give this man a raise before I hire him. Thank you from new buyer DJM and SEM your are most helpful sir
Definitely recommend this dealership to anyone looking for their next car. The staff is amazing and the facilities are clean and give a very premium feel. I purchased out of state and i worked with Richard; He was amazing in handing all my questions and all the request I had which made my purchase seamless! They definitely have earned my business…. Ask for Richard he’s your guy!
Zack, Chelsea, and Richard were all very knowledgeable and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and accommodating in ways far exceeding many dealerships.
My dealing with Richard at Mercedes-Benz Buffalo was so smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willing to travel to get what I wanted. There were no games, no bait and switch and what they told me over the phone is exactly what I paid. My experience from beginning to the end was nothing short of exceptional. The exact experience you would hope for from a high-end dealership.
Pleasure to do business with Richard Ode and Mercedes buffalo. Rich was straight forward and made it easy to make the deal., Pickup was fast and off I drove with a great car. Good no hassle buying experience.
The process of purchasing a vehicle was super painless, financing was really transparent and helpful.
Very professional and great communication. Excellent buyers experience. Would highly recommend this dealer and purchase from them in the future.
I live in Dallas Texas. Was looking for a car online. I talked to several dealerships around the country. I had a trade in. Needed to be picked up and Drop off the new car. It wasn’t an easy deal. Richard didn’t blink an eye. The other places I talked to didn’t show any interest in taking my trade or getting the car to me. Thank you Richard ode and Mercedes of Buffalo.
The dealership was efficient, accommodating, and made the entire process very easy. I would recommend to all
Richard and Chuck took time to listen to what I was looking for and worked with me in finding an alternative vehicle that actually fitted my needs and budget better.
Very clean dealership, with friendly staff. Plenty of Autos to look over. Jacob spent a good 30 minutes of his time explaining all the features of the Mercedes. We also went to the Buffalo auto show. Where Jacob showed us many other vehicles which I have an interest. Mary my wife, purchased from Jacob in early October. He is very professional, and when I pull the trigger for a purchase, he will be my salesman.
Excellent experience. I felt as though the entire team listened to my needs and offered solutions which were within my target. I only have positive things to say about this experience.
Richard Ode took time and explained everything step by step though out the process. I would recommend Mercedes Benz of Buffalo to all family and friends.
Jake Edelman was very good at showing us the different models and options We previously owned a BMW and have decided to purchase a Mercedes
Very pleased with the dealer. I purchased another car previously and liked that I was not pressured .
Easy to work with. Knowledgeable about the vehicle. Worked with other dealerships to satisfy our needs. Kept us advised of progress.
FANTASTIC SERVICE FROM BEING GREETED BY YOUR CONCIERGE BERNADINE ROSS TO MEETING JACOB - WHO MAY MY EXPERIENCE SEAMLESS AND EASY - PURCHASING A VEHICLE IS NOT ON MY TOP 10 LIST; YOUR ORGANIZATION HAS GIVEN ME A NEW PERSPECTIVE! THANK YOU FOR EXCEEDING MY EXPECTATIONS!
Cal in service is simply the best! 5 stars is not enough, always exceptional service, excellent customer service, very knowledgeable, professional yet friendly, always available to answer queries or just questions gives meaningful advice, very accommodating, always going above and beyond everytime I visit.
Kat was incredibly helpful and friendly throughout my car buying experience. I would highly recommend her for anyone looking for a positive and efficient experience.
Katicia is so knowledgeable and helpful. She is friendly and truly cares about her customer and their needs and obviously believes in her product. Her social media presence is helpful and fun and she goes the extra mile to make the customer feel special, important and appreciated not just while showing a vehicle but also after the purchase as well with fun little gifts, photos and thank you notes. I couldn’t recommend Katicia more highly to my friends and family looking for a vehicle!
They are awesome. Courteous and skilled. They also complete their work on time and as promised
Very professional experience! Everything went as planned. Pleased with the whole experience. Sales rep Richard was very knowledgeable about the car and returned all my responded to all my calls quickly
Excellent Service from Greg Kabel service advisor as always one of the best he is Great communication and quick service Thank You
Always perfect at MB of Buffalo. Dillon is amazing, he’s really on the ball, 5 star for sure!!! Very professional and honest people there. Great dealership!
Jim was easy to work with and bent over backs to find us a car. I would recommend him to friends and family .
Service department did a great job. I knew I would have to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I was really grateful.
On Feb, 18 I took my car into Mercedes for B1 maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car within the few hours as promised. Very happy with their service. After leaving the car with I went to the showroom to wait for my wife who was picking me up. In the showroom there was a white AMG that caught my attention, so I went to look at it. I approached the side of the car, and touched the handle to get ... Read More DealerRater - Feb 19, 2021
TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repaired. Actually tried to insinuate the damage may have occurred on my way home. I for one will continue purchasing from their neighbor Town Volvo who has EXCELLENT CUSTOMER SERVICE!!!!!
They do not know even ABC of customer service. I got new plates and called them to see if they would change it and they told me to do it your self (hmmm good service). I paid for 3 years of maintenance. The wiper blade was ripped off in the car wash (only happens to Mercedes, never happened to an other car in 40 years) I went to the dealer ship to get it replaced and they said it is covered under maintenance but I am not due for maintenance for another year?????? So bottom line was I had to pay for ... Read More DealerRater - Dec 23, 2019
I called and requested a date to bring my car in on August 13th they were booked out till August 28th. Unfortunately my drive train problem could not wait and on August 21st I had to drive straight to the dealer it was making so much noise I was terrified. Well that was Wednesday and they did not look at it till Monday 8/26. Really they could not assess till Monday? Road my bike to errands. I did pick it up Wednesday and drove it straight to a different car dealer to trade it in for a new car. I would ... Read More DealerRater - Aug 31, 2019
They ripped me off on a repair they have tons of hidden very unreasonable chargea they qoted 1 price then it doubled at the end do not trust these techs they are scammers and progressive insurance agreed with me on this do not trust them and if the repair shop is this bad i cant imagine the car sales are any better!
I wanted to reach out to you to share my experience while servicing my car at your location.
I have had my Mercedes cars serviced in Walnut Creek California, Denver Colorado, Toronto Ontario and have never had such a bad experience with as little disregard for the poor service as I have at your location. I am not one to take the time to formalize a complaint, but I feel it is warranted in this case.
I called the service department last service and talked to Calvin. He was quick to say that there were no loner cars until Tuesday ... Read More DealerRater - Feb 5, 2018
Leased a new c300,from Mercedes Benz of Buffalio, been to this dealership twice . First time had the car one day and wiper blades were bad , they gave me a hard time about it! Was told the service writer fell off a horse and wasn't him self! Today 11-17-15 went to dealership with a small YES SMALL screw in my tire and was told the tire was no good , I asked him to plug the tire which mind you has 4000 miles on. Said it couldn't be fixed and charged me 265.00 I feel deceived and taken advantage of ... Read More DealerRater - Nov 17, 2015
I recently purchased a van from this dealership. They were very professional and easy to work with. They even picked me up from the airport and had me on the road home in a half hour. Everything was as shown on the internet ad. Would buy from them again in a heartbeat!
We bought a Mercedes sprinter truck, with 15Kmiles on it. Email back and forth clearly states it is Certified vehicle. Had it shipped. When it went in for service (it could not pass inspection as delivered) local dealer said "this does not come up as a certified vehicle in the Mercedes data base". Three weeks in the local dealer fixing problems. THREE WEEKS!!
I brought my car for wheel alignment (I hit a pot hole a day before and my steering wheel was off). When I picked up my car, I immediately saw that the traction control light was on with a message that it is malfunctioning. Since I live in Buffalo and snow was on the ground this morning, I request that this will be checked and corrected before I drive off home. They could not do this because it was Saturday 2:30 PM and service staff was not available. Since I brought my car for wheel alignment problem, which I was not ... Read More DealerRater - Apr 5, 2014
Took my e320 in for some work to be done & after 2 days of having it in service they told me I needed new latches for my hood & a new cable for it because it wouldnt open, & i would have to pay for half an hour of labor for a tech to get it open. I agree for them to have a tech open it which by itself would cost $55. In total to fix the hood it would cost $600 plus $55 for half hour of labor.. Needless to say I went to the dealer to check it out for ... Read More DealerRater - Oct 2, 2012