Starbucks coffee and bagels in the lounge.
I always have a good experience there . Neil the service manager is great . Super nice guy .
My husband and I walked into your dealership, to test drive a vehicle. We really didn't have any intention on purchasing a vehicle. We met with Rob Richter. We were so impressed with his knowledge, compassion, and humor while we were chatting about a luxury vehicle. We told him our price range and he mentioned a 2014 GLK350 right away and offered for us to test drive. We were still very unsure about making such a big purchase, his solution. . . drive it home and make sure... you really want it. Of course we would, why not!!!!! We also met with the Sales Manager, I think her name was Diana, and she was also amazing. She was extremely friendly and warm regarding our thought process of the purchase. I would recommend Rob and your dealership to anyone looking for a Mercedes. We LOVE our new vehicle and we are pleasantly surprised at the experience in purchasing it as well. Our experience was 100%!! See More
Great customer service.
As always, the team at MB did a phenomenal job on my car in a time of need. Jason Sugg, who serviced my car, went above and beyond to make sure I had my vehicle back in a timely fashion.
Service A..Forgot to check windshield washer fluid and said they did..the light came on when driving away..so went back they did correct right away. What else did they forget? It used to be first servicing was free but now need to buy "the package".
Just purchased a new 2018 GLC 300 Coupe. I live in the Utica, NY area and this is my second vehicle purchased at MB of Buffalo. Hands down the best sales experience. Prior to making a purchase I have shopped MB dealers from Albany to Buffalo and ALWAYS end up with the best deal at MB of Buffalo! My sales representative Annmarie Puglia and management team always go above and beyond to make a deal happen. If you’re in the market for a new or pre-owned vehicle, contact Annmarie for a professional and accommodating sales experience.
Thank you very much for your help!
Leave Us A Review